@ Matt N.
I have had the exact same problems with Zeppe's pizza in the past too. They want to give you a free 2 liter when they mess up your expensive food order. They only carry caffeinated products which our family doesn't drink anyway. I only order the occasional calzone because they botched my first pizza order so badly and wouldn't do a thing to make it better. I was several months pregnant, had just moved into Chesterland and ordered 3 pretty expensive pizzas. I had been told they have the best sauce and honestly, that part was true. The pizzas arrived nearly 45 minutes late and one of the pizzas was not as I ordered it. The manager at the time kept telling me about their "world class service" yet didn't offer to fix anything, credit us anything or offer a deal on a future purchase.
I'd give their food 4 stars, service a 1.
I think they should take down the "world class service" poster in their establishment. Aren't there laws against false advertising?