I took a similar monitor in and had them quote me after I read the above review. The guy did not listen...obviously. They offered me two packing options, one was for packing without any damage guarantee and a higher price to pack it and have it guaranteed against damage. I selected the later and it arrived in great shape. J.H. was an idiot to not listen. They did a great job, quick it worked out well. While the cost was higher than I wanted to pay, the job done was better than I had anticipated