Normally I have really good experiences there. For that, I give 3 stars. I knock 2 stars off for the Mobile guy I talked to today. I bought a Zagg screen protector recently (but more than 2 weeks) and it already cracked. He said there was nothing they could do because it's been more than two weeks. I get that but said I should have registered the screen protector on Zagg. I asked him how I would have known to do that and he told me they told me to. First, how would he know because he wasn't the person that helped me - it was a female. Second, she failed to tell me I needed to do that. I told him and he told me he didn't believe me because he knows all the people on his team tell everyone that. So, he basically called me a liar which is unappreciated. It's as if someone on his team can not make a mistake and fail to mention something. 1. I am not a liar. 2. I did not forget. All he could have said was: "I'm sorry she failed to mention that, normally we do. Unfortunately, because it's more than 2 weeks, there's nothing we can do.". NOT Well, we have a small team and I know we always tell people to register with Zagg so there's nothing I can do for you.
It's not that I'm trying to say the customer is always right. But, in this instance, I was and him implying that I was incorrect based on a conversation I had with a sales person that he was not a part of is insulting and rude.