Ive only been here twice and my first experience was decent. I recently went to Kens for a spa pedicure. The older woman who did the pedicure was really good until it was time for the hot towel. She did not cool or air the steaming hot towel and sat it directly on my legs! It was so hot it felt like she burnt me. She did not seem to notice or care. The other people working I saw had aired the towels out a little before applying it to the legs. I could not believe this lady. Will not go back. Total bummer.