I'm willing to bet all these negative reviews came from people who had their cars impounded because they parked their car illegally somewhere that has a contract with this company to patrol their properties and remove any vehicles that are not permitted to park there. If your car was impounded, that's your fault. Your fault that you even have to do business with these guys. They were just doing their job, they have contracts with these property managers and they do a great job with enforcing illegal parking with the properties that they have! Very careful with all cars towed & booted. They are also a Repo company as well and they do a great job with meeting dead lines and due dates! I definetly reccomend this company when you need a tow or a parking service contract!