My air went out at 5 pm. I wasted 45 minutes trying to deal with my home warrantee company and was told I would get a call within the allowable 1 business day timeframe to set up an appt to fix it. Unfortunately, we live in Arizona and that is absurd. In a panic of trying to figure out where I was going to go with my son and 5 animals I called Lincoln Air. Not only did I get a possible diagnosis of what the problem may have been but also was told that a tech could come out today! I know this was a LATE call for him but Andy showed up at 7:45 to help. He was able to fix the problems and now my home is back to comfortable! Andy was excellent, never once showed frustration that he was out so late, and even let me hover to see what he was doing! Exceptional customer service....not to mention life saving. Thank you, Lincoln Air for treating my issue as an EMERGENCY, just the way it felt. Thank you, tremendously.