I had a totally satisfying experience with Trox Tech last week. My old desk top didn't fare so well after a thunderstorm and I woke up the next morning unable to connect to the internet. Not a good thing since I work in my office from home. I called Gateway and they referred me to a service which led me on a wild goose chase so-to-speak. After 2 days with them of trying this and that, nothing was accomplished. I looked on Yelp and Trox Tech was the first name I found. In less than 2 hours, Brooks was at my house and diagnosed the problem. He returned the next morning with the parts needed to get me back on line and working again. Problem solved in less than 24 hours and at half the price that Gateway's bunch wanted to charge me. This guy is "top notch" and will give you good service at reasonable prices! I highly recommend Trox Tech !!!