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  • Today, I had a terrible experience at Monona's Village Pedaler. i arrived at 10am as the shop opened. I needed to simply pump up a tire on my nephew's bike. I had trouble getting to the air value due to a spoke that was a little to snug to the value. Very simple issue.... I walked in and there was a white lady getting her bike fixed. Another white lady and a white gentleman came in after me. The first lady bike was serviced. I was clearly next. The guy working there looked past me and serviced the white lady before me! It was clear that I was next, but he didn't serve me. I patiently waiting thinking something was strange. He then asked me what I needed. I explained and we walked to the pump. He started to pump the air into the value, stopped 1/2 way through, and went to help the white gentleman. He just left me standing there. ?????? He got a set of tires for the man and left me wondering what I had done. I walked back in the shop wondering what was going on. I stood next to the gentleman. As the worker charged the man's credit card in the front of the store, the customer looked at me and apologized for the man working. He thanked me for my patience and went along. Again, we went to the pump and the worker finished pumping up the front tire. I proceeded to ask him if he would squeeze the back tire to see if it needed air too. He refused to do it, telling me that I 'should know how to do it.' He told me that 'this is a simply life skill that I should already know how to do'. Huh? I said, 'In your professional opinion, would you suggest that I add more air to the tire?'. He replied with a short, crisp, snotty attitude, "you feel the front tire and it (the back tire) needs air, do it". Wow!!!!! ...and he walked back in the store, leaving me by myself. I'm serious, I stood there shocked and wondering what was happening. I am an African American professional who wanted to take my nephew on his first Monona-lake bike ride. I didn't deserve service like this. If you don't support discriminatory business, stay away from this shop! He didn't need to treat me with such disregard. They don't deserve your money. Stay away and tell your friends to not support this shop.
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