| rev:text
| - Made reservations for Valentine's dinner for two at Ben & Jacks to finally try out this restaurant and to evaluate it to bring a group of 14 in March, and what a disappointment!
Our reservation was at 7 pm and we got there right on time, as we checked in the hostess told us they were running a little behind so we went to the bar and ordered drinks while waiting to be seated. (Went back to hostess and told her we will be waiting at the bar and to not forget us). A half hour later she comes in and asks us if we are going to eat at the bar and we respond "no, we told you we will wait for a table" and with a bad attitude she tell us we need to wait a few more minutes.
At 7:45 I go back to check if our table is ready and she tells me we are next to be seated and the table is being set. The couple next to our table at the bar overhears me and tells me they had reservations at 6:15 and never got a table and they are leaving. Our bar server apologizes to the 4 of us for the bad service we are receiving.
We sit at our table and another 20 min goes by and nobody comes to take our order so I asked the bus boy if he knows who our waiter is and he points to a small black haired man that acknowledges us and yells from afar he will be serving us.
10 min later he comes and takes our order. We order from the Valentine's set menu, calamari, cesar salad and porter house steak for 2.
20 min later he comes back with a huge platter of calamari and a small bowl of cesar salad (looked like the ones from the package at the supermarket).As he places the salad on my place setting I ask him what this is, and with an attitude he says "that's your salad to share", and that is when we finally said enough and asked the bar server (he apologizes again for bad service) for our bill at the bar and left.
This was supposed to be a fine dining restaurant bringing one dish at a time and with good service, not bad attitude, and we were not going to pay an expensive dinner for garbage.
As we were waiting for our car at the Valet parking line, the 2 couples waiting with us had terrible experiences also. One left without eating, like us, and the other couple said they had waited over 1hr 1/2 to ordered to be served mediocre food.
I know it was Valentine's, a busy day for any restaurant, but I have never had such a bad experience at any restaurant on Valentines.
The disorganization, stress level and bad attitude was as high as it could possible be, with the owner or manager apologizing to many people over and over (we could hear him).
THIS RESTAURANT NEEDS ROBERT IRVINE FROM RESTAURANT IMPOSSIBLE TO COME AND SAVE THEM!!!!
I will not recommend nor will go back ever again, City Hall will get the group!
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