I wrote a 1 star review of their service department yesterday. Within about an hour, I received an email from Jerrell apologizing for the problems I had and with his phone number. My husband called and made a new appointment for today, with the promise of a loaner car while ours was in the shop. Car is now fixed and I am no longer worried about the brakes failing. After reading a number of reviews for this business, a number of who have had an experience similar to ours, I have to wonder, "Why does it take a bad review on YELP to get decent service from this company?" I am happy to have the car fixed.