rev:text
| - I'm not a complainer. I'm easy-going. But this was the worst service I ever experienced in a Japanese sushi restaurant.
I was taken to Kyoto House by my companion, because it was conveniently located near the bus station, where she needed to be immediately after our dinner.
We ordered a la carte, NOT the all-you-can-eat option. My companion's order arrived about 15 minutes later. Then, 5 minutes later, our shared appetizer dish arrived. Another 20 minutes went by and I didn't receive my own order.
I inquired with the server, and he went to the bar and started arguing -- and then laughing -- with the sushi chefs behind the bar. The server told me, "the sushi chef is crazy and didn't get the order right". Server then returned a few minutes later with a dish that didn't even resemble what I'd ordered (it was half the amount of items of what it should have been) and then he quickly disappeared. When I summoned him and showed him that I was given the wrong dish he apologized and returned the dish to the sushi bar. Finally he brought a free dish (which was half the items removed from the first incorrect dish, re-plated) and then the dish I ordered. Except that, too was also not exactly matching the menu description of what I ordered. But by that point I thought, "screw it, there's no hope here and I'm never returning after this horrible experience."
Oh ya, just as another reviewer pointed out, they DILUTE their SOY SAUCE with WATER!! WTF!?!
I will not give this terrible excuse for a sushi restaurant another chance, it's just not worth it after reading all the other bad reviews... I think it's obvious this place doesn't care.
|