Unfortunately we used this company to rent an RV for a large company tailgate. They forgot to provide any of the additional packages we ordered and paid for and they gave us an RV that had non functioning AC. When I called they advised me that the RV would only get about 30 to 35 degrees cooler than the out side temperature which would have been great! It did not happen. The AC when you placed your hand right up to the vent was cold but it wasn't blowing at all. I called again after the vent and spoke with David our original salesperson and he was less than helpful. First he argued with me about the AC. I have 40+ people who would be happy to attest to the fact it DID NOT work and there was 0 degree difference with the outside. Yes, we kept everything closed in an attempt to cool the thing done, to no avail. Then he told me our refund for the forgotten items and our 2k deposit was not in their hands anymore. It was now with the bank. Huh?? We gave them a check not a credit card which I explained more than once. Still nothing. I still haven't seen the funds back and our event was October 8. Awful all the way around.