I don't get it how this company is still doing business... oh yeah they did get a government bailout. Their customer service is non existent. Ofcourse they done allow Google review cause they know they are that bad. I booked a flight wirh my aeroplan points and within minutes called in to change the date, as I realized I need a few more days. The lady had no empathy and said that will be $90. I told her I just booked the flight, and her answer was "that doesn't matter". Now I know why I stopped flying air Canada. Their service is bad, and usually pricier than westjet.