The hours at this location are just about as terrible as possible for me (M-F 8:30am-5:00pm). The Seven Hills location is open 9:00am-5:30pm which would at least allow for a few more people like me to be able to stop by after work. I don't understand why they don't just open 9:30am to 6:00pm or something. The way it's set up now just forces this location to have a HUGE weekday lunchtime rush.
Today during the weekday lunchtime rush there was ONE person working at the counter. ONE. Ridiculous. Usually it's only understaffed by having two employees at the counter (which is still about two less than they should have working).
To make things worse, the kiosk was broken today. Although, even when it is working it doesn't help the lines much (more of a commentary on the customers than the business though).
The employees are rude and unprofessional. One time when I was at the counter I could hear the employees in the back calling each other "n***er" and "motherf***er". Unbelievable.