| rev:text
| - Originally, we were excited when D got the mailer offer - when we were wedding planning years ago, we had settled on two venues - LA's SLS or Pasadena's Langham ... although we went with the latter, I always wondered 'what if' for the former. Although the LV location is different, I'm now glad we didn't go with SLS/SBE as a whole, if customer service is this ridiculously hard to get a hold of.
The breakdown - we got a mailer for comp nights = awesome! My mother was celebrating her 70th birthday with a mini-reunion in Vegas, and SLS was generous enough to offer us a very discounted rate for an additional night (weeknight). Way to go we thought, even though we're die-hard MLife fans, if this is their customer service, we can work with that - we're in Vegas often enough anyway.
Fast forward to checkout day - we grab our bags, head to the front desk and ask for a copy of our bill. Bill in tow, we head over to the Code Desk - surprise, they don't comp stays, but do comp food. The lady helping us out then told us that although we played a lot, they'd only be able to comp the pizza - the only thing we charged to the room. A call later, and we were done - her words! No need to go back to the front desk - you'll be automatically checked out. And then off we went.
A few days pass by, no charges. Strange - why the delay? The weekend rolls around and surprise again! A charge that doesn't make sense appears. One more surprise when we call - no one can help you - casino marketing isn't open on the weekend (really?!). Today rolls around and another surprise - we're on hold for the most of twenty-some minutes, being passed around and wait for it - ANOTHER SURPRISE - we can't refund the incorrect amount because we have to open an investigation because we weren't checked out - we were in the room past three in the afternoon so they assumed that we were staying.
Wait, what?! We took the housekeeping sign OFF our door when we checked out - we saw the housekeeping a few rooms down and made our way out. What on earth is this ridiculousness?! We can't get anyone on the phone, everyone sounds like they're talking down to us.
I can't believe this whole experience - while SLS was not the best or the fanciest place I've ever stayed at, it certainly wasn't the worst, and we had an overall decent time. Until we got home. And got charged. And are now being treated like liars and cheats.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)