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  • I ordered $28 in pizza from 6671 E Baseline Rd in Mesa. I ordered it well done as I always do, because usually it's pretty doughy. I also asked that it be cut into at least 10 pieces. When my daughter got home, one of the crusts was so dark brown that it was inedible already, let alone reheating in oven. Also, in each pizza were about 5 slices about 1" wide. I called the store and asked for the manager and spoke to Chelsea. I explained this to her, and she asked me if I wanted them remade. I told her yes, and that I would have my daughter bring them along back to the store, 5 miles away, and she said ok. No form of apology. My daughter picked them up the second time and they looked good. I then called Chelsea and let her know this, and because of the experience, without so much as a coupon for a few dollars off our next pizza, we would not return, and she said "I'm sorry about that" and hung up. Evidently our plans, time and gas mean nothing and if this is the type of service that Pizza Hut gives, then I won't be returning to any of them. The fact the pizza was burnt and the extra pieces were one inch wide, seriously? The LEAST that should've been done is to deliver the corrected pizzas. I emailed a Pizza Hut Corp office regarding my response, and they didn't even acknowledge the email.
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