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| - #VegasStrong
10.01.2017
- Security rapidly evacuates all guest and employees to safe locations. A situation so critical it's "drop everything, don't worry about casino assets" and evacuate. Possible active shooters in the casino.
- A second evacuation. A bomb threat now on Luxor. Security rapidly but calmly evacuates the theater where we were OUTSIDE behind Luxor. I'm not going to go into the scariest 30 minutes of my life that followed. Suffice it to say we eventually made it from under a truck to the "refugee camp" in the casino underground.
- Flustered, dazed, but sympathetic employees pass out pillows, blankets, comforters, towels, fresh baked cookies, pastries, and cell phone chargers to the many crying, scared people huddled together. Hundreds of cases of bottled water are brought in. Smoking areas rapidly designated, Industrial fans to help cool the tunnels until the all clear many hours later.
The days after:
- A housekeeper as I leave my room; "thank God you're alright. All my guest were accounted for but you" as she gives me a hug.
- The chef for Tender at the end of the night; handshake forgotten replaced by a tight hug. He's let some of his staff go for the night because they were too shaken up. Another tight embrace before he's off to hear another employees story and offer a hug.
- Tender's manager coming over to listen to what happened. Legit concern on his face and a hint of guilt in his voice for not being there with us when it all went down. He insist on sharing a drink.
- Bartender from Tender and a friend more than willing to "grab a drink" and commiserate about the night before and during the evening, buying two Metro cops dinner and thanking them for their service.
- Bartenders at Playbar all encouraging our group of gathered employees to share experiences and emotions, cathartic. Drinks flow with little regard for "must play for comped drinks".
- Smiling employees throughout being welcoming, asking if people needed help with directions just to engage and comfort.
Perhaps this is all just the human condition to care for our fellow man but IMHO Luxor has gone above and beyond to hire people who legitimately care.
PS - To those who took advantage of the situation, cashing out slot credits, stealing gaming checks, alcohol from bars, food, and even cash from the evacuated casino, good luck sleeping at night.
Oh, the "Review" -
Since the day they opened in 1993, I've spend at least a year of my life at Luxor.
Luxor, a middle class property that provides "best value in Vegas" resort experience (meaning, this is a themed, mega resort with over 4,400 rooms ranging from 420 sq ft in a pyramid to 2,000 sq ft suites on the top floors of the towers, a 120,000 sq ft casino, multiple pools, spa, shows and restaurants. Value? Top suites can be had for $225/nt.
Although renovated many times, suites currently show their age with some scuffs on furniture, wear on the carpeting, brass fixtures that can use more polish but relatively clean (some dust under the coffee tables) with very comfortable beds and business traveler amenities (coffee maker, energy bars, mini fridge). Common areas well kept. Relatively clean restrooms throughout. Elevators could use some refurbishment. Dual lobbies, convent valet, on site car rental, easy access self parking garage, dual taxi stands and easy access to ride share stands. All told, it's as good as to a little better than any good Hilton or Hyatt standard property.
#VegasStrong
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