My experience was mediocre at best. After using the thing on my heels they were rough. She barely let me soak 5 minutes in the spa pedicure and the place was empty - no waiting. It's directly across the street but I will drive further out for a better experience. I like to be pampered. At least give me some time to relax before you're pulling my feet out. It just wasn't the friendly accommodating experience I'm used to.