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| - I had another great experience with Eco Electric. It started with scheduling the visit. Melissa took down my information and it was obvious that she loves what she does. How wonderful to deal with someone with an excellent attitude and great communication skills and follow through. And when Bill Pippin came on-site to perform the work, I was amazed that my 'non-electric-speak' had been almost magically translated into what Bill needed to know, by Melissa. So he was ready for the visit. Great listening, Melissa! Then Bill assessed the two items that needed work, educated me on what he was about to do and I agreed to the work. Even though one of the work items was more complex than originally anticipated, which means more time was involved, he was able to stay and complete everything - while ensuring that his next appointment was taken care of in a timely fashion as well. So not only was Bill incredibly proficient, knowledgeable, and creative about providing two successful solutions for our electrical issues, he also had a great attitude & wanted to make sure everyone was happy and taken care of. We were!
Overall details of what services were rendered: first, replacing a bad switch in our hallway. This resulted in us being able to turn our lights on again, in a heavily-used hallway - and from any one of our four light switches that control the area. Yay! The second job involved re-wiring & adding a box and receptacle in our casita closet. This enabled us to be able to safely house a small refrigerator at that location. I had mentioned re-wiring. Long story short: he replaced unsafe and sub-standard wiring, which we didn't realize had been installed as part of a previous surround sound speaker installation by a company that is no longer in business. We don't have a record of the name of that company or I would place that here as well, as a way to alert others. Anyway, Eco Electric made my day by taking care of all of our electrical issues creatively and successfully.
Overall, attitude + experience + communication and follow through = success + repeat business.
Thank you, Eco Electric! Diane
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