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  • This review should have arrived a few months ago, unfortunately traveling and life got in the way a bit. As someone who traveled extensively for work over the last 10 years, I can safely say I have never found a hotel where I actually felt welcomed. Not that they were not nice, but one where I come in and out day after day for months and barely got more than a "Hi" at the door. The Hilton Laval not only made me feel welcome but it's the first hotel I actually looked forward to coming "home" to each night just because I had some friendly faces, good food and excellent drinks waiting for me! I tried my very best to book early so I didn't have the misfortune of the hotel selling out, because, it did happen a few times. The rooms were always clean and comfortable (and sure there were times in the 3+ months that there was an issue, however, it was resolved quickly). My only main complaint from the room standpoint was if you were in one of the rooms on the top 2 floors (considered Priority Floors), there is a bright light outside all of the windows shining down that is hard to block even with the curtains pulled. So, I started requesting lower floors to prevent this (I prefer top floors thought). The restaurant was great, I have never had such awesome "hotel food". My favorite was the Chicken Supreme...something about baked brie on chicken drizzled with honey...it makes my mouth water as I think about it. Now for the people that made this place worth staying...Fabien Dion, the maître d'. He always had a smile on his face and was happy to ask how my day went. He was a pleasure to chat with and from the looks of it he seems to be respected by his team. It was hard to remain in a mood if I was having a hard day with his pleasant demeanor around. Last but not least, Robert Guilbault the bartender. First I have to say that I will probably never have a Manhattan as properly made as I had made by Robert. Second, like Fabien, Robert was a happy face to see at the end of a long day. Truth be told, I rarely ate alone at hotel bars, I never felt welcome or comfortable. This was the exact opposite as I felt here. My whole experience was lightened purely because of the staff at this hotel, specifically Robert & Fabien. I would stay here again and would highly recommend this hotel for business or pleasure.
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