I've had 6 tattoos done by Lucky 13--5 by Jen and one by Chris (I think!) Staff are super friendly and make you feel very comfortable. They are incredibly patient answering questions and re-doing stencils if you envisioned in in a different position etc. Both artists made my experience as pain free as I could asked for, (especially getting work done on ankles, hips and ribs). All in all a warm place that is super super clean! Have not had any issues with after care either :) :)