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  • This place is an oasis in our fabric district-starved desert. I rated four stars because the fabric selection is truly amazing - though it focuses on carpet and upholstery, you can also find beautiful satin, organza, and even leather hides. If you are looking for something more special than quilter's cotton, this is the place to go. (Almost) every bolt has pre-cut swatches next to it, very convenient and a very nice touch. The rows are spacious enough to navigate easily, which is incredible considering the sheer amount of fabric contained in this place. Yes, the prices are not the cheapest, but the quality and selection is unparalleled by anything else I've found in the Valley. This is where you go when you want something above and beyond what every Joann's carries. The fabrics all come on full-sized bolts so a even a 1-yard cut does get you quite a bit for the money in most cases. I was overwhelmingly impressed by the selection and would give five stars for that alone, but I was incredibly disappointed by the customer service. Seemingly every row has a sign warning customers not to remove the bolts themselves (I saw one with a morbid depiction of a customer being impaled by a bolt - effective, I suppose, but incredibly off-putting). Yet, despite the repeated insistence that we not handle the bolts ourselves, the number of people available to assist in retrieving said bolts was minimal. I saw two "helpers" going around during the time I spent in there. One was assisting a customer, the other breezed by me without asking if I needed assistance. Fortunately I had my fill of swatches and needed to make some decisions at home before purchasing, so I ended up not needing any assistance. However, I am not looking forward to trying to track down an employee when I do need something cut. Oh yes, I will certainly be back, but it won't be for the stellar customer service.
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