They have to fire the front desk lady. The lady is rude to customers and not trained how to communicate. Sometimes she is not polite and takes the customers to the edge so that they never turn back to this place again.
The so called dental hygienists pretend that they are Dentists and give free advice on dental hygiene to everybody. They don't know it is their job to clean and not recommend expensive deep clean procedures.
They are greedy. I caution people. They try to make business and do a poor job. Sometimes they mess up during their drilling/extraction and send people to other clinic.