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| - I was a customer of their's for 3 years. Due to the setup issues as directed on the phone with the company, I was warned by the local police if it went off again I would be fined. Yikes. I explained as of that time, that $42 a month for a security system that I'll get fined to use, that's not ok. I got suckered in for that expensive monthly charged because I was just sent to Afghanistan, and needed something fast, and was under the impression that the monthly charge could be adjusted, well, you know what they say about fine print. They will hold you to it, they don't care what extra fines you'll be forced to pay on your end for their system issues calling the police unexpectedly, and they will not offer in any way to make up for it or try to fix the situation. After 3 years of hardly using the system, I found a WAYYYY better option that has so many more features, and the monthly charge of only $15 a month when you require communication with authorities, is completely no-contract and comes with 3 times as much stuff as Frontpoint comes with, and works so much nicer than Frontpoint's app. 6 entry points, 2 motion detectors, water freeze detectors, smoke, carbon monoxide detectors, multiple sirens, etc... $15 no contract and way more features vs. $42 for 3 agonizing years and half of the stuff. It costed me about $100 more for all that, but well worth it. There were other great options out there too. All I can say is ABSOLUTELY look around before falling into the fine print of Frontpoint. Even after I gave the required 2 month's prior notice of termination of contract, they still charged me for 2 months and hopefully I'll see it back. Oh, and if you don't read that fine print and terminate in writing before the end of the contract, you'll be bound by another year by their fine print. READ THE FINE PRINT. To me, if a company always points to the fine print in a contract whenever you have a problem, then they don't have a product that is worth it's value, they are simply making their money off of their fine print contact, not their great quality product.
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