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| - Below my review you can see what Vinny, the shop owner, had to say regarding my 12/8/2015 update to my review. I will be quoting his response throughout this updated review.
I would just like to say that had I been contacted via Yelp, which is the appropriate way to contact reviewers, I would have listened to what he had to say and may have updated my review or removed the poor rating I gave the shop all together. Even a more level-headed phone call would have gotten me to listen, although I still would have been uncomfortable with the fact that he looked at nearly two year old repair records to find my phone number. In fact, if he had said "although I understand that her sister being dissatisfied upset her in return; it does not justify her writing a review which is hurtful to my business and reputation", which is what he claims he called me to say, I would have been willing to listen. Instead, I was immediately yelled at and threatened with litigation on the phone by someone who simply refused to acknowledge that it was at least a little bit inappropriate and unethical to use old repair records to contact people about something not related to work they were currently having done.
This man had to use my last initial and previous review on Yelp and look through vehicle repair records to see if I shared a last initial with anyone else in the system before he would have been able to call me about this one star review. This is a blatant abuse of client privacy. He all but admits to doing this when he states "However, our records show that this is a customer that has not patronized this establishment since September 2014". He LOOKED THROUGH HIS CLIENT LIST UNTIL HE FOUND A NAME THAT MATCHED A YELP REVIEWER. Even after having my privacy violated, being yelled at, and being threatened with litigation, I was willing to listen. However, I was hung up on and never received another call. My conversation with Vinny from 12/9 is detailed in my previous reviews.
In this situation, part of my review is not based on first hand experience, and that is the part about my sister's car that I updated on 12/8. Vinny says that I am entitled to my opinion "BASED on personal experience". Unfortunately for Vinny, everything past the review I gave on 12/8/2015 detailing my sister's experience IS based on personal experience, and due to the way I was treated and the abuse of my information, I will be leaving my rating at one star and maintaining my very poor opinion of this shop.
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