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  • Really not impressed with the service nor the wait times here. Came here on a Tuesday afternoon around 2 PM on my lunch break to grab some cable boxes for my grandmother's home. The place was packed to the gills, and there were only three service-people here. The check-in process is a bit confusing, as there is no direction as to where to check in or reserve a wait spot. There is simply a kiosk at the center of the room where they expect you to come in and enter your name and the issue you're having with your box.. Once I figured out what I needed to do (mind you, after people who came in after me had checked in), I logged my name and waited.... And waited... And waited... The service people kept calling out names once someone would leave, but the thing that really annoyed me was how after every customer they dealt with, they would go into the back room for an extended period of time (about 5 minutes) before returning to help the next customer. They didn't come out with anything, so it's not like they were grabbing product. It just seemed like they were taking breaks in between customers, meanwhile the lobby entrance kept getting more and more crowded (standing room only). Another thing that bothered me was that there was a hearing-impaired couple who was trying to adjust something on their cable service. The service-person who was dealing with them didn't use any protocol to assist them, but was just trying to guess what they were trying to say and making them write down their words on paper after getting annoyed with them. To me, that is unacceptable. Once I was up at the counter, the same guy who was dealing with that couple came up to the person who was helping me and said "hey bro, do we have a thing for hearing-impaired people?!" Evidently they did, and he did not know how to use it. In a customer service industry, learning how to accommodate all customers is key, and if you don't have the proper training to do so, you shouldn't be allowed on the sales floor. It was apparent that the gentleman who was helping me was annoyed from previous customers. He was abrupt and frankly a bit rude. At this point, it had been an hour since my arrival. I was so eager to get out of there that I didn't even mind his demeanor. Unfortunately, one of the boxes I was given is faulty so I will have to return.
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