'Mike' was very nice. Things got a little 'dicey' when I was asked to pay cash up front for a downpayment so he could pay his workers. After the job was finished the price was renegotiated because things didn't go as planned from original estimate so price was lowered. I tried to pay with a credit card but 2 days later was told it didn't go through. All of this was done electronically so I checked my account to be sure before I ended up paying the balance due by personal check. Overall they did a great job on my trees but I'm not sure I'd use this company again because it didn't go smoothly at all.