I've been going here for 5 years. 2nd time they have messed up my hair by not getting all the roots touched up. I pointed it out and they "fixed it" but it still looks like I home bleached my own hair. It's splotchy in places and bright white in others and golden in others. I've been blonde for a year. This shouldnt be happening because with the exception of a little red in the color, the last stylist got ALL the roots touched up correctly. See pics.