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  • My experiences with urbane are conflicting. On the sales side, I think they are very good. They take time with you and really help you chose a bike that suits your needs. The sales staff are friendly and knowledgable. I have bought three bikes here over the years. Despite a two star rating, I would probably buy a bike here again. Where they are really poor is on the service-side. I cycle year round, 25km round trip to work every day. Any bike that is put through that needs servicing. I would run a mile before bringing my bike here for service. The experience is the complete opposite of the sales side. It is rude, arrogant, over-priced, and service staff constantly recommend services that are not necessary. I have brought my bike in for the most basic of things, like a puncture - then a dreaded phone call comes a few hours later where some snooty mechanic is running me through why I need to spend hundreds on the bike. Then at pick-up time, they will also stick you with a 'cleaning fee'. Then they have the nerve to put a tip jar strategically positioned at the service desk. Only bike shop I have ever come across that dings people with cleaning fees, and put a tip jar out for overpriced service. If you are a car owner, and are weary of bringing your car to the dealership because of all the unnecessary nonsense the pressure you into, Urban is the cycling equivalent of this. If all this overpriced, exaggerated service meant a noticeable difference, I would consider it, but it doesn't. Same service as the next place.
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