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  • Here to add to and endorse the reviews of others before me. I think Gotham has great bagels - real, authentic NY/Philly bagels in every way - always fresh and tasty. Very good sandwiches, chicken salad, and atmosphere as well. But they lose two big stars for their below standard service. They inexplicably have one slow, indifferent person taking orders, with a handful of other people filling them. What would make more sense and is done at most other delis is that each attendant interact with the customer, take their order, and shepherd it to completion. The wait in line is almost always longer than it needs to be. If the person in front of me has a long, complicated order, it shouldn't matter. Second, the attendants are often rude and/or indifferent, and it's not just a one-off observation. The only reason I could see for the owners to tolerate the current situation is that they just do not care about making money.
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