| rev:text
| - They're good for regular service and repairs, and extremely convenient by the subway. Nice people, thoughtful and straight up about stuff, and have always called as soon as the work is done or when they need to ask me about extra work. Never pushy unless there's really something up, which there was with my brakes, but they showed me and explained options. I then read up to make sure I was clear on competitor costs, what work had to be done, etc., and their deal was fair and the warranty good. I've done 6 or 7 oil changes at this Midas, including a couple of the more in-depth package deal seasonal checks/tune-ups, had them replace brakes and callipers, fix front suspension.
I took issue with them a couple of times and they were great each time and owned the issue.
The break job they used too much grease so it got grimy and loud, but they redid the job on the spot at no cost and no issues since. Once as part of an inspection I watched a younger technician drive the crap out of my car through the neighbourhood, running a stop sign and squealing around a corner. I called him and the supervisor out on it and the supervisor was clearly apologetic, said he'd speak to him and that it wasn't the first time for this guy, and gave me a reasonable discount on the oil change I was having as apology.
Another time, after an oil change I came home and oil leaked in my garage. I went back and the supervisor was apologetic and once they figured out what was wrong he actually offered to come clean it up, which was overkill and I didn't need them too, but they gave me a bunch of the kitty litter type stuff to soak up the oil and had me bring it back to them to get rid of (I live pretty close). The oil leak was said to be caused by a warn seal that doesn't get replaced each oil change, but they they said they should have noticed and suggested replacing, so they replaced it afterward free of charge and redid the change. That may have been a bit of a line, I don't know, but they took responsibility and fixed the problem immediately and I haven't had a problem since.
I was hesitant going there initially because I'd only used Subaru mechanics, but after 4 years I'm fine with this Midas location and have recommended them to friends. I don't think I'd have them work on more complicated repairs but am fine with them replacing stuff that needs replacing from time to time (breaks, etc., and maintenance) and happy to avoid more expensive service options now that I'm well out of the car's warranty. Midas have a mix of technicians, so I get that I won't always the best person and that sometimes shit happens, but they've been clear and seem honest and the two issues in four years they dealt with really professionally. The Midas warranty on a lot of their more major work is good. I have a ten year old Subaru in really good condition that I only put about 10k km each year, so I look after it and do regular maintenance, and they cost just over half what I was paying Subaru. Give them a try.
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