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  • Buyer beware! After meeting this company at a home show in Phoenix we were interested in the offer for a house energy audit. They came out to the house. We bought a service contract for over 2K for ten years. They never did the energy audit due to what they described as a mix up in communication. The first contract call went good and everything was in order and brought up to standards. The next contract call was a young tech that told us both of our units were failing and tried to use scare tactics to get us to buy to new units for over 16K!!!! He told me he would email me information and have someone contact us to explain the situation. We never heard from anyone! Next season I get a call from Carol (who by the way is very good on the phone and with her follow up and customer service) to schedule another seasonal check up. I told her I am really not interested in doing business with them anymore based on my last experience and after clearly being lied to by the tech. She told me they have had a huge turn over and many of them left to start their own company and were doing this to customers. She assured me they have corrected the problem and will send out the new manager Jonathan for the call. He came out and was great. Said our units were working fine and their were no problems at all. We really liked him and he even gave us his cell phone # in case we needed him. Now it is that time of year again. I call to make an appointment for today (10/11/14), a holiday and day I can be home. They schedule it for first visit. An hour after they were supposed to be here, I called the office and they had it down for the next day! I am sure I made it for Tuesday as I had the day off. They said they would send someone over before noon. A few hours later get another call from Carol saying he won't be able to make it and we will need to reschedule again. Now, I did get a missed call on Monday from their number and there was no voice message left, so I am assuming they were calling to remind me of the appt on Tuesday. Go figure! Also when asked about Jonathan the manager I was told he is no longer there. They go through managers and technicians like water goes through a crack! I am sorry I ever paid them so much $$ for a contract. I don't want them in my home and am tired of having to deal with missed calls and appointments, etc. They have no regard for my time or that I paid a considerable amount to them for service. Sorry, but I would not recommend them. I would love to cancel my contract and get some of my $$ back. That will be the next phone call to them. I bet I already know the outcome of that. To be continued!!!!
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