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  • I was in charge of a group gift for a going away present, the person going away moved up their leave date so I called Everything Etched to see if the gift could be engraved the same day. Was told yes so dropped it off. Was called several hours later that they made a mistake and the gift had been engraved with the wrong initials. It was a special order item and had to be ordered on line. Tyler, the owner, ordered a new one. 2 days later it arrived and then a day after that it was engraved late afternoon. So item I needed engraved same day took 4. Went in to pick it up, received new item with engraving, they would not give me original item, told me I was refunded, but it's not showing on my statement. Had to call to ask them to send me a receipt for refund for proof. While they did replace item, onus has been on me to ensure refund for engraving happened. The $20+ refunded for engraving (if it truly has been) definitely not enough to replace the extra time, hassle and embarrassment.
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