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  • I purchased shutters and blinds for my new home at Carefree Coverings. I became interested in the motorized blinds as I thought it would be a great feature to program the blinds to close/open with the sun to keep the heat at bay. As the sun was not going to be an issue in all windows, I debated if the motorization was needed on all windows. On the advice of the owner, I selected non-motorized blinds for some windows as I was told that the motorization could always be added later relatively inexpensively. After everything was installed, I became aware that a $600 hub was needed in order to 'add' the automatic programming I was interested in. Having expressed my interest in the "automatic/programming" feature, I was a bit perplexed as to why this hub had not been mentioned and was not included in my quote / scope of work. After deciding to move forward with the hub, I decided to 'upgrade' three hard to reach windows with the motorization as I was investing the $600 and very much liked the motorization features on the other blinds. I was given a rough quote of $400 max for the upgrade with an exact/formal quote to follow. The owner then called a few days later (after i purchased the hub) to tell me he had made a mistake and that the blinds I had could not be upgraded -- I would need to totally replace them at a cost of $3000+. While he did drop the installation charges and discount the proposed new blinds, there is a huge difference between $400 max and $3000 plus. Over the next few weeks he kept telling me he would try to do better on the price but each quote I received remained above $3000. Gary - the owner - told me on numerous occasions that these blinds could always be upgraded at a later date -- I was making the right decision. In addition, shortly into the process, I found that I needed to double/triple check details as the updated quotes/proposals I was receiving did not always match what we had discussed at our appointments, over the phone, or in previous emails. Gary was also sometimes a bit unresponsive and/or responded with info that had nothing to do with the situation at hand. I used Carefree Coverings as I wanted to support a small, local business, and I did not switch to another company as I just wanted the windows done in my new home.
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