I called Andy Lewis on a Sunday to request a callback Monday morning. I actually spoke to a human being on Sunday night and then rec'd a call from a technician that same evening. Monday morning they called, set up appointment and this is where my kudos really come in - I explained to Chip what I was hearing, he looked it over then told me the issue, looked up price for me and there was NO extras, no trying to sell me on maintenance plan, no telling me I needed a entire new system. This is why I will now use Andy Lewis for all my HVAC needs. I use to be a priority member w/ another company and it was a waste of $$, they always tried to sell me something I didn't need and every time they were out told me I needed an entire new system. Great job Andy Lewis - you now have a new customer!!!