I was here this past weekend and ordered a couple panini's. For some reason the panini's took a full 25 minutes to make which was getting pretty frustrating. We could see that basically only ONE employee was making the panini's and he had to make all the customers' panini's basically one at a time as they only had 1 machine to do so and limited space.
To improve the experience, I think the cashier NEEDS to let people know before they pay that "hey just FYI it's going to be approx an 20 minute wait" or whatever because us customers do not want to wait that long for a sandwich!!!
Anyways...beyond that .... the paninis were actually very delicious. I enjoyed the bread they used and everything was very tasty.
Please just warn people if your sandwiches are going to take an abnormally long time.