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  • Went to buy a wiper blade. The guide was torn out of the book so the girl used a computer to give me the size. She didn't know much about the blades so I went to the guy at the parts counter. He gave me a different size. I could not install it. After 3 return trips, he kept saying it was easy, but would not assist and said their service could install it for 10 bucks. I drove around to the service department where there was little parking. I finally parked only to find a long lineup and service guys either talking on the phone or seemingly doing very little. It was clear that even if I got up to the front of the line they would not be ready willing or able to install the blade unless I left the car there. They just did not have the staff available. I told myself "this is rediculous" I'd rather buy a wiper blade from someone with a little service, like in the old days. I drove back around to the store and requested my money back. After fidling with the package for 2 minutes, I asked the girl, "Can you please just give me the credit so I can be on my way, and do that later"?? Finally she relented, but not happily. She could not credit my credit card. Rather she gave me a slip and insisted I go wait in the cashiers lineup to get my credit. This is policy. After waiting in the next line for a while, I finally got my credit. I wasted about an hour and half trying to buy this wiper blade. In the end, it turned out they sold me the wrong one which doesn't even fit my vehicle. After that, I went to Kal Tire, I was in and out of there in under 5 minutes. The guy even installed it for me on the spot! What a pleasure. On another occassion I bought a MasterCraft tape measure which I used about 5 times. I thought these had some sort of lifetime warranty but the girl told me no, they don't have any warranty and I was unable to exchange it. Over-all, I am finding that for the most part Canadian Tire pretty much just sells cheap imported junk and close-outs that don't last. They always have a long line-up of irate customers at the return counter. I don't think I'll be back.
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