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  • I had a few shellac manicures here that I was happy with (Maggie is great and very nice), but after a bad experience last winter I never went back. I was getting a shellac polish change and all was well until the girl doing my nails (I believe it was Lyuba) started filing them so aggressively that she actually broke the skin on one of my fingertips. I told her so, and she said it wasn't possible and I must have had the cut before I came in. I knew that wasn't true because a) I felt it happening and it was exactly in the place that the nail file was going back and forth on my skin, and b) it hadn't stung at all when I had acetone soaking on my nails for the removal at the beginning, and at the end when she wiped my nails down it stung so much I yanked my hand back. After my nails were done I saw her whisper something to one of the owners who was working the cash, so I thought she was telling him what happened and that they wouldn't charge me, but they still charged me regular price, no one apologized, and the girl still didn't admit she had hurt me. I understand that mistakes happen, but for her to tell me I was wrong about being physically hurt (!) and then not even get an apology left a bad taste in my mouth. I was really disappointed because I've had good experiences in the past and wanted to try their lash extensions, but I don't know if I'll be back after seeing how they deal with mistakes.
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