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  • Hello everyone, I am writing this review not on receiving packages but trying to set up an account with DHL.So over the weekend, I sent an email to DHL regarding opening and account and receiving special discounts due to my volume of packages.I told them my discounts that I have been receiving from FedEx(Which were big discounts) and they told me they were happy to give me DHL discounts similar to what FedEx was offering.Later on, I received an email from a kind rep of the name Marc. He was very helpful and was ready to set up the account for me and apply the discounts.Later to find out , in order to actually make an account or to receive discounts with DHL you need to have a registered Business in Canada? What kind of BS is that? So they are pretty much saying if you want to ship small bulk or your family lives on the other side of the world and you send packages to them regularly you need to be a registered business in Canada?FedEx, Purolator and UPS do not even require you to do this.I was so excited to us DHL and then this happens. DHL will loose out on a lot of opportunities if they keep this policy. If anyone is wondering why I wanted to use DHL even though I was receiving discounts from FedEx, it is always better to have more than 1 courier to compare rates and service. By all means I love FedEx but just wanted to try something different from the request of my customers on eBay. In the end, I am not saying DHL service is horrible, in fact the CS was excellent but management needs to make some changes here, for sure.
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