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  • I purchased a Groupon for six 45 minute microdermabrasion treatments at Sheen Day Spa. Two weeks later I called to book an appointment and the guy at the spa asked if I had a Groupon and if so, which one. I told him the six treatment package and he booked my first appointment. Three days later I went for that appointment and was ushered in by the same man from the phone. He didn't mention anything either time about an issue with the Groupon. My treatment was very nice and the esthetician spent nearly an hour and a half on my face and even gave me a hand massage. It was a comfortable and relaxing room and treatment. However, I am totally turned off the spa by what occurred next. I presented the Groupon to the man at the counter and was told that the Groupon was cancelled and I needed to pay for my appointment. They said I must have booked back in March and they no longer were offering the 6 package and it had been offered for too long. They told me I could just call Groupon and ask for a refund and they would charge me the same price as the Groupon for this one appointment. They were repeating this when I had a confused look on my face. I know Groupon is good for this kind of thing so I wasn't too concerned. However, this business practice really left a bad taste with me. They charged me $30 which is a good deal, especially for the time the esthetician spent with me. But feeling like they pulled a bait & switch on me really rubs me the wrong way. And at with 6 treatments at $159 - each appointment should be less than $30. When I called Groupon to cancel the rep was really surprised because I had only bought the Groupon 2 weeks prior AND they had not cancelled the offer with Groupon. The 6 appointment offer is still available online! Apparently the rep was going to escalate the issue. Sheen gave me a couple of coupons before I left for $50 off future treatments of $100+. But I can't trust any offers they have. I don't believe they wouldn't change it at the time I got to the cash. Not a good impression. If they kept the offer, I would have been there once a month over the next six months and would have established a long term relationship with the spa. But I am not going to go back.
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