This is the last time I will visit this location. I have had the same experience too many times. I have made appointments to have rotation/balance or tires installed or changed out. I walked in today and there were 4 people to serve customers. Several people waiting and 2 in front of me. I have an appointment but that is meaningless, as I will stand for 15 minutes, with no greeting or service. I finally got tired of waiting for my appointment and left telling one of them to cancel my appointment I'd go somewhere else. I am sick of waiting 'hours' for service here. I have had much better experiences at the one on N Tryon and Concord Mills....I will not be back to this location even though it is closest to my home