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| - This review would have been a one except my partners food was better then mine.
We were staying at the Hilton property that this is connected to. Because of this we had breakfast vouchers. Being frequent travelers we usually ignore the hotel breakfast and breakfast vouchers. I've been burnt to many times I should have known better then trying this place.
Our waitress was extreemly obtrusive. I could care less that our vouchers were equivlient to $13.72 worth of credit off the menu or allowed us to get the breakfast buffet, whether or not the orange juice or coffee was included and the in's and outs of all their rules. Fine, you can tell me one time, just tone it DOWN. I really dont care I just want to eat breakfast, not listen to the interworkings of how Point In Tyme runs their books. I didn't get all this told to me once, I was told no less the 5 times in our dining experience.
My qualm is I ordered a smoked salmon bagel. Now.... my family and I over the years have come up with our top ten rules for restauraunts. Number one has always been that the customer should be informed of what is not available when they receive the menu. That is acceptable. As a server take a little bit of pride, there is NOTHING wrong with telling the customer what is not on the menu. It's not that hard see look here is the script, "Welcome to Point In Tyme my name is Bridgett. Our special today is the Breakfast Buffet and we are out of the smoked salmon." That is not how my experiece went. We ordered, I of course ordered the smoked salmon bagel, 10 minutes pass and I here two servers in the background.
~ "I know we are usually out of the smoked salmon"
- "Yea, I wasn't sure, so I put in the order"
OKAY.... I heared that... so of course, "Sir, we are out of the smoked salmon is there anything else I can get for you." At this point I wrote this place of, not only did you break a major rule by not telling me you were out, you believed your were out, and put in the order anyways.
Okay enough smoked salmon. My rule number two is dont make people wait on the check. We weren't going to order desert at breakfast. You finally brought our food, refill our coffee and bring us the check! There is NO reason we should be waving our hands in the air flagging down everybody and their mother for a freaking check after sitting there for 20 minutes after eating...
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