So disappointed by this pet/home sitting service. This past Thanksgiving marked the 3rd time we have used Affordable Home Sitting. The first time was great and we had no issues at all. Brianna was very attentive and let us know if anything out of the ordinary happened.
The 2nd time we used them we had been gone a couple days and had not heard from them so we called and text them several times and did not hear back until the next day. As a couple who does not have any family in the area and friends out of town it was absolutely nerve wrecking not knowing how our pets were doing.
We decided to give them another try for our most recent trip, but requested that they text us when at the house (supposed to go at 7-7:30 AM & 8:30-9 PM). They said that would be no problem and since we were having another couple watch them Friday-Tuesday afternoon it would be a good idea for them to also text us when at the house because they had a sitting job before where the family had friends watching the pets and then Affordable Home Sitting taking over half way through and the friends had forgotten to go and when AHS got there it was a huge mess so they don't like to share sits because they end up getting the messy end of things.
On Tuesday evening around 10 PM we still hadn't heard from AHS so my husband called and left a voicemail asking them to call us back. They did not call, but sent us a text message at 10:20 stating Brianna had visited and said the litter box had not been cleaned, there were 8 dry/not dry pee spots in the office & 2 poop spots. Said it smelled in the office & the dogs weren't in the office. Said she wasn't very happy it was a lot of mess for her to clean up. This is why they don't share sits, because they get the messy end of things. Said the other part of the house kind of smells but can't see until tomorrow. We were obviously concerned by this and reached out to our friends who we're watching the pets before. Our friend (who has watched our pets before with no issues) stated he took the dogs on a walk at 8 Tuesday morning and both went to the bathroom and he left at noon and during the stay there was never a mess in the house/office or backyard. He and his wife walked the dogs twice a day.
Now I had a couple issues with this-first it seems a little too convenient that they told is they didn't like to share sits and then suddenly this time our friends don't take care of our pets and home? Second-there are other ways they could have shared what happened without making it seem like our friends had neglected our animals-for starters calling us to share that with us vs texting it would have been great. Third-we have lights in our home-why can't you see if there's a mess in the other area of the house until the next day? Lastly-we asked them to message us when they were at our house which should have been between 8:30 & 9 and I like to think that if it was that much of a mess they would have called or messaged us then, not at 10:20 after we had to reach out to them, regardless of the fact that they were supposed to message us when at the house mess or no mess
Needless to say we are done with this company. I hate that our relationship with them ended this way, but there were too many things that didn't make us feel like our pets were truly being taken care of.