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  • I will not come back here again, the service department was very unorganized. I had an appointment to get my car tinted and get some other work done as an I owe you since we made a purchase. I was asked if I needed a loaner car since it would take all day. I said yes and said my husband would be bringing in the car. I was told he needed to have his ID, registration, proof of insurance and a credit card. I had written all this down so I am certain I made a request for a loaner car. When my husband came in they said it didn't show that we asked for a loaner car and finally over an hour later they gave him one. Couple hours later He was called to pick up the car and he asked if the tinting was also done and the person he spoke to said Yes. We live an hour from Avondale so he wanted to make sure before he drove back. When he got there, he notice that the car was not tinted and asked the person who helped him and he told him it didn't show that it was scheduled for tinting. Are you kidding me? Prior, to picking up the car he spoke to someone else who said that the tinting was done and now he comes and picks it up someone else say it's wasn't scheduled for tinting. I don't understand how they do business, I am very disappointed and for sure will never come back to this dealership again. It seems like everything we scheduled for had some sort of problem. Maybe you should send out a confirmation to your customers showing what they made an appointment for as well as sending them a final confirmation that shows what was completed on your end before they pick up their car through text or email so stuff like this won't happen.
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