My fiancé and I went into Zales at Chandler Fashion Center in Arizona looking for rings prior to the engagement. We had Jen helping us and found the perfect ring. She wrote my ring size down for him so he could get it perfect. While my fiancé was away at pre deployment training, he put that ring on hold so he could buy it when he got back. When he got back, the ring had doubled in price and he had to get a different ring, which is completely fine because I love my ring. Jen told my fiancé his credit was half of what it actually was. So he wasn't able to get the ring he wanted because she gave him false credit. So my fiancé proposed on July 2nd, and the ring was way too big...? Thought she would have given us the correct size since she wrote it down in the first place. So we took it in the very next day to get it sized and Jen said it would take a couple weeks. WHAT? My fiancé was being deployed in two weeks and we wanted the ring before he left. Turns out, she gave him a size 7 instead of a size 5. So the ring size was her fault. Then my fiancé called and asked if we could have the ring expedited because it had been two weeks and still no ring, and he was leaving in a few days. We spoke to Joe and he said he would get it to us before my fiancé left. We went into the store the next day and Jen laughed in our face when we said we spoke to someone that said they would have the ring there for us. She said theres no way it will be here before he leaves. We were furious with how she treated us. Thanks to Joe though and the manager who's name we didn't get, we now have the ring and my fiancé leaves tomorrow. I would not recommend buying any jewelry from Zales.