About: http://data.yelp.com/Review/id/8gLc0WX22H8aS9SOfekomw

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About: http://data.yelp.com/Review/id/8gLc0WX22H8aS9SOfekomw Goto Sponge Distinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-05-09 00:00:00 (xsd:dateTime)
itemReviewed	Southwest Airlines
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	If you are flying with a service animal I would not recommend flying with Southwest. They are extremely disrespectful and insensitive to people with disabilities. My emotional support animal and I were taking a trip to California to visit my family. I contacted Southwest a week before my trip to let them know I have my animal with me and to question what is needed. I was told nothing was needed and to just let the check in counter know. I even confirmed with rep over the phone. I arrived at the airport with my pup in hand. There were people to my right and left and behind me. It was very busy at that counter. As I was instructed by the customer service reps over the phone I let the agents at the ticket counter know that my dog is an emotional support animal. I did have my id card for her in my wallet so i handed that to the agent. He began to discuss with his partner. He turns his attention back to me and in a loud voice where everyone can hear he says "this is JUST an emotional support animal, you need a doctors note" He repeated himself 2 times. I noticed people were starting to pay more attention to the conversation. I let him know that I did spoke to the 800 number and they told me I didnt need anything. He calls his supervisor who AGAIN in front of people repeated what the agent said. I was MORTIFIED! I was confused as to why I was told something different. My anxiety began and I felt a panic right away. I just wanted out of there! I paid the pet fee for both ways! $190 to be misinformed. I have never had such a horrible experience traveling. I contacted the customer care. I told them to announce someones disability is not okay. That should be kept discreet. and the treatment I rececived was HORRIBLE. I was offered a $100 voucher and still have not been refunded my pet fees even after i submitted my doctors note. Southwest, SHAME ON YOU for treating me or anyone who has a disability this way. UNACCEPTABLE!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Rola

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