During the reservation process the staff was pleasant, patient and answered all my questions. The ski was ready the night before and they lent me a larger hitch and light adapter at no additional charge, but here is where they went above and beyond. As careful as I was with the ski at the lake, the night before while parked at my house, feral cats in the neighborhood scratched the soft padding on the brand new ski!! As I offered and expected to pay for the repairs the employee was very understanding and gave me a break. This family run business sets the bar for customer service and satisfaction.