Is it possible to give NO stars? I ordered a new custom spa cover and was told it would be delivered and installed as part of the "deal" in about a week. Three weeks later I called and was told they hadn't even ordered it. In fact they had lost the entire order. After recreating the almost $400 order for a "custom" cover, it was delivered a week later. It is TERRIBLE.
The cover has bubbles in it at the edges. The two halves of the round cover don't match. The center support, instead of being a piece of covered foam, is a folded piece of the cover fabric. It rocks from side to side as the outside edges are smaller than the inside edge (It does NOT lay flat.) Where the flaps on the outside edge meet (the fold in the cover), one side droops down instead of being level and leaves a gap where insects get in (So far a bee and cricket. I've owned spas for over 20 years and never had insects get in until this lousy cover.). The hold down flaps are longer than the previous covers requiring holes be drilled in the expensive wood around the outside. etc. etc.
I told the deliverymen that it wasn't acceptable and asked for a call from the owner. After spending a week trying to get the owner to come out (He kept putting me off - I'm the only one here.) two men show up. They pronounce it "functional" and leave when I go inside. They said they were going to call the boss and when I go back out - they're gone.
After FOUR WEEKS with no spa, I filled it. Due to the outside edge of the cover being lower than the inside edge, water runs down to the lowest point and the material on the outside edge is now dark and water soaked and insects get in. It still looks like the two halves were created by two different people and cobbled together.
NO NEWS FROM THE OWNER AND NO RESOLUTION after almost two months. I will never set foot in that store again.