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  • The worst service experience I've ever experienced. I have been working in the service industry for ages and never experienced such disgust from a staff as I did at urban tap. I arrived exactly at 2 I didn't know brunch was over at 2pm. However I told the hostess it would just be me and it's at 2pm. I could see if it was 2:05 2:10. Anyways she said do you know what you want I said yes, she proceeded to ask a co worker if I could be seated which I didn't see the big deal it was 2 and there were people who just sat down and haven't ordered yet. The server said she would ask the kitchen then, then the hostess said it's ok you should be fine. I ask the hostess if I could sit at the bar. After being ignored by the bartender who was very rude. I told him I would like the burger on the menu. He said I can't order it's pass two I said I cAme at 2pm the hostess said I could order which she confirm with a server. He gave me the most disrespectful look and said who told you that? With an attitude, which I gave him back an attitude. I repeats what I said to him, he went to ask some guy who was on his phone at the bar, I have no idea who that was but if it was the manager I would say shame on that person. I just walked out, because not only have I gotten the worse reviews from my fellow co workers and friends in the industry I still insisted on trying. I love to try new restaurants and review them and of course post them in Instagram. It was my first time and let me tell you that I will never recommend this place to anyone. I've worked so many restaurants and hotel and we never turn back people at the exact time. If the restaurant closes 10 and people come at 10 we still seat them. Your running a business to exceed your customers expectations whether it be by service or food and to what I have heard you guys lack none. Not only will this be a awesome pre-shift convo at work, this is definitely a reason for me not to recommend Urban Tap!! 0 for me.
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