I'm originally from California and I get Poke at least once a week and this place makes me never want to return. No one was in front of me in the line and it took me 20 minutes to make a basic order.
I was not greeted upon entering the establishment for at least 5 minutes. They noticed I was there and looked at me and continued whatever they were doing, not even a "hello" or "be with you in a minute".
The person that was taking my order was so painfully slow, I began breathing slow just watching her!
There was another customer that came in 10 minutes after I did and another employee helped her and she ended up paying for her food first before me! That's how painstakingly slow it was. I didn't catch the employee's name that was helping me because she didn't have a name tag.
My rating:
Food: average, selection was basic. Needs more veggie toppings (ie cilantro, etc). They should also include a fountain dispenser instead of just bottled beverages.
Service: poor
P.s. I also filled out a comment card saying the same thing.